TERMS & CONDITIONS​

 

This website is owned and operated by MAST Studio ApS. The company’s registered office is at Lyongade 5, 2300 Copenhagen S, Denmark. The company’s registered CVR number is 39907887. These terms and conditions include general terms and conditions for the use of this website. These relates to the services provided at the sale and purchase of products through this website. Please read these terms and conditions carefully, as these will be subject to any purchase made on this website and services provided by MAST Studio.

Private Policy

MAST Studio are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

When you complete a purchase on our webshop, we collect personal data with the purpose of: 

1. Delivery of goods and invoicing, as well as other communication concerning the purchase.

2. Newsletters and / or other marketing activities, should you choose to accept the aforementioned.

What data is collected?

We collect your name, address, phone number and e-mail address to complete an order.

Disclosure of data

We do not disclose your data to any third party.

Deletion of Data

You can always ask us to delete data on your request. Please note that some of the data can be covered by legislation that prevent us from deleting it, such as the Danish Financial Statements Act.

Delivery Policy

All parcels are shipped with GLS, DAO, Post Nord or Bring.

If you live in another country, and are interested in buying our products, please contact  customerservice, and we will see what is possible.

Delivery in Denmark 2-4 weekday(s)

Free delivery above 300DKK

Below 300DKK / 39 DKK

The estimated delivery times are provided as guidelines only, and do not take possible delays, such as payment authorization, custom issue or postponements in shipping, into consideration. The time of delivery is estimated from the date of dispatch.

When an order is dispatched from our warehouse, we are unable to re-direct the order.

Return Policy

We hope you are satisfied with your MAST Studio order, but should you be unhappy with any of our products, they can be returned to us. You can choose to exchange the product(s) to a different style (provided the price level is the same) or get a refund, provided that the following is met:

  • You must be aware that we have a 14 days’ return policy starting from the day you receive the parcel. If you wish to return or exchange your order, fill out the enclosed return form and return the parcel within this 14-day period.
  • The return parcel must include the return form provided with the order. This must be filled out with all information asked for, so that we are able to identify the return quickly.
  • Products must be in original condition and must not be worn, altered or washed when returned. All tags must still be attached.
  • When returning the products, you should make sure that they are securely wrapped. You are responsible for the package/products until received by us. All returned goods are paid by the costumer.

 Return Address

Return parcels are to be send to the following address: 

MAST Studio
ATT: Webshop
Lyongade 5 ST. TH.
2300 Copenhagen S
Denmark

Refund Information

All refunds are made to the credit card used when placing the order. We cannot credit the amount back to another account.

Payment

We use the payment solution Stripe and accept the following credit cards:

Visa, Mastercard and American Express.

Guarantee

The customer has the right to claim the guarantee for a product up till two years.

If you as a customer wants to claim guarantee, please write us an email at customercare@maststudio.dk to explain your reason for want the guarantee. The products must then be send back to us for evaluation. If the claim department accepts your claim for guarantee, we will replace the product with a new product or a product of similar style. Furthermore, if we accept the claim for guarantee, we will cover the shipping costs.

Cookies

We use cookies on our website for the purpose of retrieving user information for each visit. This information is used to improve areas of the site to enhance functionality and to ease the use of the site for people visiting. Furthermore, this information may also be used for marketing purposes or alike.

Complaint

If you have any complaints regarding missing or damaged items, please contact us as soon as possible.

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